Remembering names (and behaving properly if you forget)
Everyone has problems remember names, at least now and then (and sometimes more often). What’s the best way to handle this embarrassment? First, try to recall and share something – anything – you do remember about the person, such as, “I know we met last month at the fund-raising event.” Say, “I’m so sorry, sometimes I can’t even remember my own name!” In some situations you can feel comfortable using humor, but you do not want to make a joke of the circumstances because in some cultures it’s considered an insult to forget someone’s name. It’s best to simply apologize and move on.
If – horrors! – you forget someone’s name when you’re about to make an introduction, don’t make a scene. It’s not the end of the world. Simply say, “I’ve momentarily forgotten your name.” The person should jump in and say, “It’s Rex Martin.” You can say, “Of course, Rex, I’d like to introduce Linda Thornhill.” It’s a big deal only if you make it a big deal. Admit your mistake and move on.
The ability to remember names and titles, especially in a large group, makes a lasting impression. If you can master this new form of professional polish, you will present yourself with confidence and authority – and outclass the competition. Remembering names is a skill, and one that you can acquire:
1. Repeat the person’s name a few times to yourself after you’re introduced.
2. Use the person’s name immediately in the conversation after an introduction.
3. Immediately introduce that new person to someone else you know.
If you don’t have an opportunity to speak up immediately, you may want to try finding a word association with the person’s name, such as “Bob – B – Brown shoes.”
4. Jot down the person’s name, if you happen to have a pad and pencil.
5. Listen, listen, listen.
Good listening skills and concentration are the real keys to recalling a name. If you heard the name but didn’t understand it, simply ask the person to repeat the name. You also can ask for a business card: just be sure to read it as soon as you receive it.
Excerpt taken from: The Art of Meeting and Greeting – Business etiquette for Dummies